Skip to main content
All CollectionsEHR
Quick Tip: Refreshing Athena Page Using “Reload Frame"
Quick Tip: Refreshing Athena Page Using “Reload Frame"

Sometimes, the note might not immediately load when you’re in the DocuCare interface. Here’s a quick trick to reload the note faster.

Joseph Tutera avatar
Written by Joseph Tutera
Updated over a week ago

How to Use the Reload Frame Option:

1. Right-Click anywhere on the DocuCare page.

2. In the menu that appears, look for the option labeled Reload Frame or Refresh Frame.

3. Click Reload Frame to refresh the note section without refreshing the entire page. This method can help DocuCare reload the note if it doesn’t immediately appear when you first open the page.

Note: The appearance and wording of the right-click menu may vary slightly depending on which browser you’re using (e.g., Chrome, Firefox, etc.).

By using this trick, you can save time and avoid a full page refresh. If you still experience issues with notes not loading, please reach out to support using the blue chat button in the bottom-right corner of the screen.

Did this answer your question?